Delivery Information
At Vigeo Signs and Custom Apparel, we build your items to order. Because our products are custom-designed and manufactured specifically for you, our fulfillment process involves separate phases for design, production, and transit.
Please review our delivery timeline and policies below before placing your order.
📅 Our Fulfillment Process
Your total wait time is broken down into three distinct steps: Design Approval \rightarrow Production \rightarrow Shipping.
1. Design & Proofing (1–3 Business Days)
If your order requires a custom logo, text adjustment, or custom sign layout, our design team reviews or creates the digital proof first.
If a digital proof is sent to you for confirmation, production will not begin until you reply with your final approval. Delayed responses will extend your overall delivery timeline.
2. Production & Manufacturing (3–7 Business Days)
Once the design is finalized and locked in, your items enter our production queue.
This phase covers the physical printing, pressing, embroidery, or cutting of your custom apparel and signs, followed by a strict quality control inspection.
Note: Large bulk orders or highly complex sign projects may require additional production time. We will notify you directly if your order falls outside the standard window.
3. Shipping & Transit (Carrier Dependent)
After passing inspection, your order is securely packed and handed over to the shipping carrier (e.g., USPS, UPS, FedEx).
Standard domestic transit typically takes 2–5 business days, depending on your distance from our California facility and the shipping speed selected at checkout.
Estimated Total Delivery Window: Most standard custom orders arrive within 7 to 15 business days from the initial purchase date, assuming prompt design approval.
📦 Shipping Policies & Rates
Tracking Your Order: As soon as your order ships, a tracking number from the carrier will be automatically generated and emailed to the address associated with your account. You can also view your order status at any time by visiting your Order History.
Shipping Charges: Shipping rates are calculated dynamically at checkout based on the total weight of the package and your delivery destination. All applicable taxes and shipping fees are displayed before you complete your purchase.
Address Corrections: Please double-check your shipping details during checkout. Because we custom-manufacture these goods, we cannot redirect or refund packages that are lost or delayed due to incorrect address information provided by the customer.
❓ Questions About a Current Order?
If you need a status update on a current project, or if you have a tight deadline for an upcoming event, please contact us as early as possible so we can coordinate your production window:
Phone: (442) 200-7709
Contact Support: Reach Out Online